Kate Gare Privacy Policy

Effective date: 09 September 2019

Privacy Policy

 

How we use your Personal Information

This notice is to let you know how we look after your personal information.  This includes the information you give us and the information we record of our contact(s) with you and also the choices you give us about what newsletters and marketing information you want us to send you.

 

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with General Data Protection Regulations 25/5/18).

 

We promise to:

  • Keep your data safe and private
  • Not to sell your data
  • Give you ways to manage and review your marketing choices at any time
  • Hold your data securely in accordance with our internal security policy and the law.

 

We are:

Kate Gare, resilience practitioner, coach, clinical hypnotherapist, neuro-linguistic programming practitioner, advanced Lightning Process practitioner, trainer.

 

The Law Regarding Personal Information 

In addition to our privacy policy you are protected by law.  The law allows us to use your personal information only if we have a justifiable reason to do so.  The law says we must have one or more of these reasons:

  • Legal duty
  • Legitimate interest
  • You consent to it

 

List of the ways we may use your personal information:

What we use information for

Our reasons

Legitimate interests

Supervision

Ensure quality of service

Meet your best interest and support

Assessment

To ensure training and support is appropriate for you at this time

Meet your best interest and support

Deliver service to you

Ensure that we deliver training and support in an appropriate manner recognising your individual needs and requirements

Meet your best interest and support

Marketing

To keep you informed of courses and forthcoming events and materials

To continue to support you

Newsletters

To provide tools and tips to help you make changes

To provide further information about developments within our services and associated courses

To offer ongoing support

Clinical notes

To keep an updated record of our work with you

To continue to support you appropriately

To show we treated you fairly

To maintain records as required by law with regard to our intervention with you

To respond to any questions or complaints

 

 

Type of personal information

Contact

Where you live and how to contact you

Age

To ensure appropriate consent

Medical history

To understand your needs 

Consents

To ensure we are sending you information that you have asked for

 

We collect data when you:

  • Make an enquiry
  • Apply to one of our courses or programmes
  • Attend one of our courses or programme sessions
  • Sign up to our newsletters
  • Interact with us on social media
  • Provide us with services

 

If you choose not to give us personal information it may prevent us from working effectively and safely with you.  In this instance we would be unable to enter into a working relationship with you

 

Sharing your data

We do not share your information with third parties unless you have given your permission to do so or there is a legal requirement to do so such as protection of yourself or others if we feel there is a risk, or we receive a legal request for your records.

 

We share your information only with those you have given us permission to contact for example your doctor (unless required to by law for the purpose of safeguarding yourself or others).

 

We will only send you information that you have agreed to receive.  You may remove yourself from any mailing list, newsletter circulation or email from us at any point you choose.

 

Storing your data

All data will be stored securely and in line with legal requirements.

We will store your clinical information for a maximum of 7 years after our last contact with you.  Enquiries and applications that you make and then do not choose to follow up on will be stored for 12 months.  You may request these to be destroyed ahead of this timescale.

 

Marketing

We may use your personal information to give you information and ongoing support, and to give you information about courses and offers.  This is what we mean when we talk about ‘marketing’.

 

The personal information we have for you is made up of what you tell us and data we collect when you use our services.

 

We can only use your personal information to send you marketing messages if we have your consent.  You can ask us to stop sending you marketing messages by unsubscribing at any time.

 

We may ask you to confirm or update your choices, if you take out any new services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

 

Email marketing campaigns may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is by no far a comprehensive list).


This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.


In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If you wish us to delete all email contact with you then please let us know.

 

Newsletters

We can only use your personal information to send you newsletters if we have your consent.

 

 

 

Shortened Links in Social Media

Through social media platform accounts we may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs. Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by us. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Your Rights

If you wish us to delete, remove or stop using your personal information we will do so on request as long as there is no legal or justifiable need for us to keep it. This is known as the ‘right to object’ or ‘right to erasure’ or the ‘right to be forgotten’.

 

You may withdraw your consent at any time.  If you withdraw your consent we will be unable to provide products or services to you.  Please contact us if you wish to withdraw your consent.  You should understand that when exercising your rights, other legislation and requirements may take precedence over any request you make (for example our insurers insist we keep all clinical records for at least 7 years).  In addition, where necessary we may be required by law to grant access to your data for law enforcement, legal and/or health related matters.

 

How to get a copy of your personal information

Please email us at [email protected] requesting a copy of your personal information.  We will provide information to you within 28 days.

 

If you believe the information held by us, about you, is wrong or incomplete please contact us.  We will take reasonable steps to check its accuracy and correct it.